Warranty Policy

1. Warranty Period
Best Buy Lighting offers a 1-year limited replacement warranty on products that fail due to defective materials or workmanship. Otherwise, it will be specified in the product pages. The warranty period begins from the date of purchase.

2. Warranty Terms and Conditions
According to the law, all hard-wired lighting products must be installed by a licensed electrician. The product must only be used in accordance with manufacturers' specifications, guidelines, and installation instructions.

3. Limited Warranty
We do not respond to any conjunction cost during the warranty claim, such as an electrician fee, freight charge, etc.

Subject to ACCC and Consumer Law, but otherwise to the maximum extent permitted by law, Best Buy Lighting warranties provided in this document will not cover the following: 

• Products where installation was not carried out by a licensed electrician as required.
• Products not installed in accordance with the product’s installation instructions or specifications.
• Products not used in accordance with the instructions for use or specifications.
• Defect, damage, or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs being carried out.
• Damages not caused by a fault in the product materials or workmanship.
• Defect, damage, or failure to a product resulting from any acts including damages from lightning, power grid fluctuations, or power surges
• Replacement of light sources unless specified.
• Damage caused by alternative power systems. For example, solar inverters.
• Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
• Non-structural corrosion damage of 316 Stainless Steel components, such as surface rust and tea staining,  is not covered under warranty.
• Corrosion or rust occurring on aluminum, 304 grade stainless steel, antique brass, and graphite-colored fittings.
• Any tarnishing of solid brass and copper fittings, including antique brass and graphite colours, is a natural occurance when installed in outdoor environments when exposed to weather and will not be covered under warranty.

5. Making a Warranty Claim
Please contact us at sales@bestbuylighting.com.au for any warranty claim.

Customers have to provide proof of purchase (order number or invoice), proof of installation (electrician invoice and license number), and the details about the fault (photo and video will help).